Last Updated: February 10, 2026

This Refund Policy applies to all products and services offered by Damron Productions, LLC, including digital products offered under the ProContract brand and event production/AV services.

Digital Products (ProContract Brand)

All digital products, including templates, tools, and downloadable files offered under the ProContract brand, are delivered electronically and made available for immediate download upon purchase.

No Refunds on Digital Products: Due to the nature of digital products, NO REFUNDS WILL BE ISSUED once a product has been delivered or made available for download.

By completing your purchase, you acknowledge and agree to this no-refund policy. Once you have access to download a digital product, we cannot "take back" the product, and therefore cannot offer refunds.

Why No Refunds: Digital products are intangible goods that cannot be "returned" once accessed. Upon purchase, you immediately receive the full product and can download, save, and use it. This is fundamentally different from physical goods or ongoing services.

What to Do Before Purchasing: Before purchasing any digital product: Read the product description carefully; Review any available previews or samples; Check the list of included formats and files; Contact us with questions at [email protected].

Technical Support

We stand behind the quality of our digital products. If you experience a genuine technical issue with your download, we will work with you to resolve it.

Technical Issues We Can Help With: Corrupted files that will not open; Missing files that were supposed to be included; Download access problems or broken links; File format issues where the product does not match the description; Product defects (e.g., missing pages, significant errors).

How to Get Technical Support: If you experience a technical issue, contact us at [email protected] within 7 DAYS OF PURCHASE with: Your order number or receipt; Description of the technical problem; Screenshots if applicable; Device and software information.

We will work to resolve the issue, including providing: Replacement downloads; Alternative file formats; Corrected versions of files; Technical assistance.

Technical Support is Not a Refund: Technical support helps resolve legitimate technical problems with the product. It is not a refund alternative if you: Change your mind about a purchase; Decide you don't need the product; Prefer a different product or format; Find the product doesn't meet your expectations.

Consumer Protection Rights

This refund policy does not affect any rights you may have under applicable consumer protection laws in your jurisdiction.

Certain jurisdictions may provide additional rights, including: The right to return defective products; The right to cancel within a certain timeframe; Protection against unfair commercial practices.

If you believe you have a right to a refund under consumer protection laws in your jurisdiction, contact us at [email protected] and we will work with you in accordance with applicable law.

Services (Event Production, AV, Consulting)

For event production, AV services, and related professional services, refund and cancellation policies are specified in the applicable service agreement or contract.

Disputes: If you are dissatisfied with services, please contact us immediately at [email protected] so we can work to resolve any issues.

Disputed Charges

If you dispute a charge with your credit card company, bank, or payment processor:

Chargeback Policy: We take payment disputes seriously. Before filing a chargeback or payment dispute, please contact us at [email protected] to resolve the issue directly. Most issues can be resolved through communication.

If a chargeback is filed: We will provide documentation to the payment processor showing that the product or service was delivered as described; You may lose access to your account or future services; Fraudulent chargebacks may be reported and may affect your ability to use payment services.

Legitimate Disputes: If you have a legitimate concern about a charge (unauthorized transaction, billing error, etc.), contact us immediately and we will work with you to resolve it.

Pricing Errors

In the event of a pricing error on our website:

We reserve the right to cancel orders made at incorrect prices. If we discover a pricing error after your purchase, we will: (1) Notify you of the error; (2) Offer you the option to complete the purchase at the correct price; (3) Provide a full refund if you decline.

This applies to obvious errors (e.g., a $99 product listed as $0.99) and does not affect legitimate discounts or promotions.

Promotions and Discounts

Products purchased with promotional codes, discounts, or during sales are subject to the same refund policy. No refunds will be issued on digital products, regardless of the purchase price or discount applied.

Third-Party Marketplaces

If you purchase products through third-party marketplaces (Etsy, Gumroad, etc.), the refund policies of those platforms may apply in addition to or instead of this policy. Please review the terms and policies of the marketplace where you made your purchase.

Generally: Etsy purchases are subject to Etsy's policies and our shop policies on Etsy; Gumroad purchases are subject to Gumroad's terms and our refund policy.

Exceptions

We reserve the right to make exceptions to this refund policy on a case-by-case basis in extraordinary circumstances. Any exception will be at our sole discretion and does not create an obligation to provide similar exceptions in other cases.

Contact Us

If you have questions about this Refund Policy or believe you have a legitimate claim for a refund or technical support, please contact us:

Damron Productions, LLC

Charleston, West Virginia

Email: [email protected]; [email protected]

Website: damronproductions.com

When contacting us, please include: Your order number or purchase receipt; Description of your concern; Any relevant documentation or screenshots.

We will respond to all refund inquiries within 2 BUSINESS DAYS.

Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your purchase of products or services after any changes constitutes acceptance of the updated policy.

Thank you for your business. We appreciate your understanding of our refund policy and are committed to providing high-quality products and services.